Natural Gas Distribution
The Henderson Utility Department offers service to an extensive natural gas distribution region. Natural gas services are available north to the Pinson community, east to the State Hwy 22A area, south to the Bethel Springs community, west to the Deanburg community, and most areas located within this region.
To service large industrial and commercial customers, the Henderson Utility Department manages large high pressure trunk lines which extend into the City of Henderson Industrial Park and toward the east side of the City. These high-volume lines are capable of providing industrial levels of natural gas supply and any combination of volumes and pressures ranging from 32 to 350 PSI.
Natural gas services are an inexpensive alternative to electric and propane heating, are available to any residential, commercial, or industrial building containing proper gas plumbing, and will provide an “always on” heat source when electric power is unavailable.
Whatever the application, the Henderson Utility Department staff will be happy to assist in developing gas usage needs and service.
Domestic Water Distribution
The Henderson Utility Department operates a Water Treatment Facility which services the greater Henderson city area and west into the Deanburg community. The Water Treatment Facility is capable of generating more than two million gallons of treated water per day which is derived from five high volume water production wells. Additionally, the department actively stores 2 million gallons of treated water for water usage and operational pressure control. Further, the Henderson Utility Department utilizes a state- of-the art satellite Supervisory Control and Data Acquisition system capable of generating real time distribution data. Lastly, the Henderson Utility Department has deployed an automatic meter reading system. This system is capable of providing customers with real time water usage history as well as leak detection and system peak demand studies.
Water Collection (Sewage)
The Henderson Utility Department offers waste water (sewage) collection to the greater Henderson city area. The collection system is comprised of a combination of gravity collection lines and low pressure pumping stations, which ultimately transports sanitary waste to three waste treatment lagoons. These lagoons are large, multi- acre, sized facilities which utilize a “go green” natural biological process for treatment.
The Henderson Utility Department also manages several environmental management programs designed to allow industrial and commercial customers to discharge process waste streams. These programs are run under the authority of the Environmental Protection Agency (EPA) and the Tennessee Department of Environment and Conservation (TDEC). The Henderson Utility Department can assist industrial and commercial customers in obtaining the required permits and establishing discharge levels suitable for most applications and industries. Contact the Darryl Green, Utility Director for assistance and further information.
Frequently Asked Questions
What do I need to establish service?
The Henderson Utility Department will require the following information, documents, and fees to establish service.
Residential Service
- A valid photo ID
- Proof of ownership of the property (property owners)
- A copy of a rent receipt or lease agreement (renters)
- A completed utility service application
- Posting of deposit(s) (renters)
- Paid service fees
Commercial /Industrial Service
- A valid photo ID
- Proof of ownership of the property (property owners)
- A copy of a rent receipt or lease agreement (renters)
- A completed utility service application
- Posting of deposits
- Paid service fees
- A completed and approved waste discharge application
When is my utility bill due?
The Henderson Utility Department bills for the services used during the prior month. Customers are broken into two groups and the due date will depend on which group the property is placed in. For group one, the bills go out on or before the 15th monthly and due without late fees by the 25th. For group two, the bills go out on or before the 30th monthly and due without late fees by the 10th. Please refer to the “due date” located on the bill to determine the correct payment due date.
How much will I pay if my utility bill is paid after the due date?
Typically, a customer will be charged a 10% late fee for amounts not paid on the due date. Additional fees and deposits will be required if utility service is discontinued for nonpayment.
What are my payment options?
There are several ways to pay your utility bill.
- Utility bills can be paid in the office during regular business hours. Please bring your entire bill so you can receive a receipt, especially when paying at the drive thru window located at the South side of City Hall.
- After hours, payments can be placed in the night drop, which is located at the drive thru window. There are envelopes available to put your payments in prior to dropping through the payment slot. ALWAYS make sure the name and the service address for which you are paying are included with the payment for proper credit.
- View and pay utility bills online. You will need your account number and temporary password from your utility bill to setup your on-line account. For the Account Number or User ID, you will enter your account number just as it is written including the dashes, hit the tab key, and enter your temporary password. This will take you to the next screen where you can change your password to what you want. Here you can view your current bill, pay your bill, or view prior months bills. Account and payment information is updated week days at 6:00 p.m. Central Standard Time (CST). A rolling 12-month history of a customer’s bills is maintained on this site.
- Utility bills can be paid at anytime by calling (731) 506-1331 and entering your account number. A customer can check their balance or pay their bill 24 hours a day by calling the (731) 506-1331. Account and payment information is updated week days at 6:00 p.m. Central Standard Time (CST).
- Utility bills can be paid by bank draft monthly. By completing a Bank Draft Authorization, customers can have their bills drafted from their bank accounts on the due date monthly.
What should I do if I am moving?
When moving, a Request for Disconnection of Service must be completed. This terminates the account and gives a forwarding address for the final bill or a refund check, if deposits cover all amounts due and money is owed to the customer after the final bill.
What should I do if I smell natural gas? Natural Gas Smells like Rotten Eggs?
Turn off all open flames such as stoves and heating units.
- Leave immediately, and leave the doors open for ventilation.
- Go to a neighbor's and telephone the gas company at (731) 989-3503 during the hours of 7:00 a.m. to 4:00 p.m. and (731) 989-2201 for emergencies after hours, 4:00 p.m. to 7:00 a.m., weekends and holidays.
- If the odor is very strong, call 911.
- Don't turn electrical switches on or off (or use a flashlight or phone) because an electric spark could ignite the gas, causing an explosion.